Binder

Terms of Service

Last updated 26 July 2026

These terms govern your use of Binder. By creating an account you agree to them. Please read section 2 in particular. It describes what this service does not do, and it is the part people most often assume wrongly.

1. What the service is

Binder stores documents you or your service vendors send us, organises them against the locations and equipment you tell us about, records the service dates you confirm, and notifies you about dates in your record. That is the entirety of the service.

2. What the service is not

Binder does not inspect, test, service, or certify anything, and does not determine whether you comply with any law, code, standard, permit, or insurance requirement. We are not a fire protection contractor, an inspector, a code official, a consultant, an insurer, or a law firm, and using Binder does not create any professional or advisory relationship.

Service intervals shown in the product are defaults drawn from published standards and are provided for convenience with a citation. They are not a statement of what applies to you. The intervals that apply to your premises are set by your authority having jurisdiction. Your fire marshal, health department, water authority, insurer, or franchisor, and they vary by location and by how you operate. You are responsible for knowing them.

A status of "Past due" in Binder means the date in your record has passed. It is not a finding that you are in violation of anything. A status of "On file" means a document exists in your record. It is not a certification that work was performed, that it was performed correctly, or that you are compliant.

3. Your responsibilities

  • Confirming dates. We extract dates from documents automatically and present them as suggestions. You are responsible for checking them against the document before confirming, and for correcting them if they are wrong.
  • Accuracy of what you enter. The intervals, equipment, and contacts you configure are yours. We act on them as given.
  • Not relying on us as your only record. Where a law or your insurer requires you to retain a document or keep a copy on the premises, you must do so. Binder is a convenience, not a substitute for a required record.
  • Notifications. Email is not guaranteed to arrive. Do not treat the absence of a reminder as evidence that nothing is due.
  • Your inbox addresses. Anything sent to a location's address is associated with your account. Share those addresses only with people you intend to be able to add documents to your record.

4. Documents from third parties

Much of what we hold arrives from your vendors. By using an inbox address, you confirm you are entitled to receive and store those documents and to have us process them on your behalf. If a vendor asks us to remove something they sent, we will refer them to you, since the record is yours.

5. Your content and your data

You own your documents and your records. You grant us only the permission needed to run the service: to store, transmit, index, and process your documents so the product works, and to make the backups that make it reliable.

You can export everything at any time, including after cancelling. When you delete a document, the stored file is deleted, not merely hidden. Entries in our audit log. Who changed which date and when. Are retained while your account exists, because the point of that record is that it cannot be quietly rewritten.

We do not sell your data. We do not use the contents of your documents to build or sell any other product without asking you first, separately and explicitly.

6. Fees

One location is free. Beyond that, Binder costs $39 per location per month, billed in advance through Stripe. You can cancel at any time and will keep access until the end of the period you have paid for. We do not prorate refunds for partial months, and we do not lock you out of exporting your records because a payment failed.

We may change pricing with at least 30 days' notice by email. Continuing to use the service after a change takes effect is acceptance of the new price.

7. Acceptable use

Do not use Binder to store content unrelated to premises records; do not attempt to access another account's data; do not probe, scan, or overload the service; and do not use it to send anything unlawful. We may suspend an account that does, and will tell you why.

8. Availability

We work to keep the service available and will tell you about planned interruptions where we can, but we do not offer a service level agreement or an uptime guarantee at this stage. The service is provided as it is.

9. No warranty

The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that document extraction is accurate, that notifications will be delivered, or that the service will be uninterrupted or error-free.

10. Limitation of liability

To the maximum extent permitted by law, neither {LEGAL_ENTITY} nor anyone working for it is liable for any indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost business, fines, penalties, citations, increased insurance costs, or loss of goodwill, arising out of or relating to your use of the service. Even if we were told such damages were possible.

Our total liability for all claims relating to the service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

Some jurisdictions do not allow some of these exclusions, and where that is so they do not apply to you.

11. Indemnity

You agree to indemnify and hold {LEGAL_ENTITY} harmless from claims arising out of documents you or your vendors submit, your configuration of intervals and equipment, your reliance on the service in place of a record you were required to keep, and your breach of these terms.

12. Termination

You may close your account at any time. We may suspend or close an account for a material breach of these terms, or for non-payment, with notice by email where possible. On closure you may export your data for at least 30 days, after which it may be deleted.

13. Changes

We may update these terms. If a change materially reduces your rights we will email you at least 30 days before it takes effect. The date at the top of this page always reflects the current version.

14. Governing law

These terms are governed by the laws of {JURISDICTION}, without regard to its conflict of laws rules, and the courts located there have exclusive jurisdiction.

15. Contact

Questions about these terms: support@compliancebinder.com.